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Returns & Exchanges
At AU-SILKSILKY, we want you to be completely satisfied with your premium silk garments. If your purchase isn't perfect, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.
2
Prepare the Package
Ensure items are unworn, unwashed, and in their original packaging with all silk care tags still attached.
3
Ship the Items
Affix the provided return label to your package and drop it off at any authorized courier location.
4
Receive Your Refund
Once our quality control team inspects the returned silk, your refund or exchange will be processed within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing