Frequently Asked Questions
Your guide to luxury silk shopping and care.
What is the quality of your silk products?
All AU-SILKSILKY items are crafted from 100% Grade 6A Mulberry silk, the highest quality available in the industry, ensuring superior durability and a luxurious pearl-like sheen.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days across most major metropolitan areas.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please note that for hygiene reasons, silk face masks and intimate apparel cannot be returned.
How should I care for my silk garments?
To preserve the life of your silk, we recommend hand washing in cold water with a pH-neutral detergent. If using a machine, select the delicate cycle and use a mesh laundry bag.
Do you offer international shipping?
Yes, we ship our luxury silk collections worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.